Support
There are three different avenues of support that we offer as described below. That being said, check out the User Guide first.
Discussion Group
A discussion group has been created to facilitate open communication. The idea being that if you are having a problem, chances are good others are as well, and working through the problem in public would be beneficial to others at the same time.
For those situations that require discretion when it comes to making things public (e.g. sensitive company data, etc.), you can simply contact us and someone will assist you as soon as possible.
Reporting Bugs
There are two ways to report bugs or issues, via email, or through a web based form. Either method will automatically assign a case number to your issue and provide a link for you to bookmark to track the status of the issue.
When filing a report use these guidelines for writing the bug report to help us resolve the issue as fast as possible:
- List the steps to reproduce the problem.
- Describe what you expected to see
- Describe what you saw instead
If possible, try to capture screenshots and attach them to the ticket (via upload in the web interface or attachments in the email).
